Privacy Policy

Effective Date: May 7, 2026  |  Last Updated: May 7, 2026

Shiply Logistics ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and shipping services.

1. Information We Collect

We collect information you provide directly to us and information generated automatically when you use our services:

a) Information You Provide

• Shipment data — Sender and recipient names, physical addresses, email addresses, phone numbers, and package descriptions
• Payment information — Transaction references and cryptocurrency wallet addresses (we do not store private keys or full payment credentials)
• Support communications — Messages, attachments, and contact details submitted via our support ticket system or AI chat
• Identity verification — Any documentation provided to comply with customs or regulatory requirements

b) Information Collected Automatically

• Usage data — Pages visited, features used, time spent on the site
• Device information — Browser type, operating system, IP address, and device identifiers
• Cookies — Small data files stored in your browser (see Section 8)
• Log data — Server logs recording requests, errors, and timestamps

2. How We Use Your Information

We use your information for the following purposes:

• Service delivery — Processing, tracking, and delivering shipments to their destinations
• Communications — Sending tracking updates, payment notifications, and delivery confirmations
• Payment processing — Managing outstanding fees and confirming received payments
• Customer support — Responding to inquiries, resolving disputes, and processing claims
• Legal compliance — Meeting customs, export control, anti-money laundering, and other legal obligations
• Security — Detecting and preventing fraud, abuse, and unauthorized access
• Service improvement — Analysing usage to improve our website, systems, and services

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance — Processing necessary to deliver the shipping services you have requested
• Legal obligation — Processing required to comply with customs, tax, and export regulations
• Legitimate interests — Processing for fraud prevention, security, and service improvement
• Consent — Where you have explicitly consented (e.g., marketing communications, optional cookies)

4. Information Sharing & Disclosure

We do not sell your personal information. We share your data only in the following circumstances:

• Courier and logistics partners — To physically transport and deliver your shipment
• Customs authorities — Legally required disclosures to import/export authorities in origin and destination countries
• Payment processors — To verify and confirm cryptocurrency transactions through our secure payment system
• Technology service providers — Hosting, email delivery, analytics, and other operational services (under strict data processing agreements)
• Law enforcement — When required by applicable law, court order, or government request
• Business transfers — In the event of a merger, acquisition, or sale of assets (you will be notified)

5. International Data Transfers

Because we operate globally, your personal data may be transferred to and processed in countries outside your country of residence. We implement appropriate safeguards for all international transfers, including data processing agreements with our partners that incorporate standard contractual clauses approved by relevant data protection authorities.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes in this policy:

• Shipment records — 7 years from delivery (legal and compliance requirement)
• Payment records — 7 years from transaction (financial record-keeping requirements)
• Support tickets — 3 years from closure
• Website usage data — 13 months (analytics data)
• Server logs — 90 days

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Depending on your location (particularly in the EU/EEA, UK, or California), you may have the following rights:

• Access — Request a copy of the personal data we hold about you
• Rectification — Request correction of inaccurate or incomplete data
• Erasure — Request deletion of your data (where legally permissible)
• Restriction — Request that we limit the processing of your data in certain circumstances
• Portability — Receive your data in a structured, machine-readable format
• Objection — Object to processing based on legitimate interests
• Withdraw consent — Withdraw consent for consent-based processing at any time
• Lodge a complaint — File a complaint with your local data protection authority

To exercise any of these rights, please contact us. We will respond within 30 days.

8. Cookies & Tracking

We use the following types of cookies:

• Essential cookies — Required for the website to function (session management, CSRF protection). These cannot be disabled.
• Preference cookies — Remember your settings such as language preference (site_lang).
• Analytics cookies — Help us understand how visitors use our site (used only in aggregate, anonymised form).

You can manage or disable non-essential cookies through your browser settings. Disabling cookies may affect certain site functionality.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Security

We implement industry-standard security measures to protect your personal data, including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Role-based access controls limiting who can access customer data
• Regular security audits and penetration testing
• Incident response procedures for data breach scenarios

Despite these measures, no method of transmission over the internet is 100% secure. We will notify you and relevant authorities promptly if a data breach affects your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website and, where required, by emailing affected users. The "Last Updated" date at the top of this page indicates when it was most recently revised. Your continued use of our services after the effective date constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection team:

• Email: support@shiply.icu
• Support Ticket: Submit a ticket
• Address: 123 Shipping Lane, Logistics City