Enter your tracking number on our home page or share it with our AI assistant. You'll instantly see the current location, full movement history, status, and estimated delivery date. Your tracking number is emailed to you when the shipment is created.
Actual times may be affected by customs processing, public holidays, and local delivery schedules in the destination country.
Yes — tracking gaps of 24–48 hours are completely normal during long-haul international transit between major hubs. If there's been no update for more than 72 hours and the shipment is past its estimated delivery, contact our support team and we'll investigate.
First check with neighbours, your building's reception desk, mailbox, or any safe location the courier may have left it. If still not found, submit a support ticket immediately with your tracking number. We'll escalate within 24 hours.
The courier will leave a notice and attempt redelivery on the next business day. After 2–3 failed attempts, your package may be held at a local depot. You'll be notified by email with collection instructions.
Address changes may be possible while the package is in transit and hasn't yet reached the destination country. Contact our support team as quickly as possible with your tracking number and the new address.
Yes. Email notifications are automatically sent when: the shipment is created, the status changes significantly, your package arrives in the destination country, a payment is required, and when the shipment is delivered. Ensure your email address is correct on the shipment record.
We accept a wide range of cryptocurrencies through our secure payment portal, including Bitcoin (BTC), Ethereum (ETH), USDT (TRC-20, ERC-20, BEP-20), USDC, BNB, Solana (SOL), TRON (TRX), Litecoin (LTC), Dogecoin (DOGE), Ripple (XRP), Monero (XMR), Polygon (POL), and more. If you cannot pay via cryptocurrency, contact our support team to arrange an alternative.
Additional fees may arise due to: government customs duties, insurance requirements, storage charges, documentation fees, oversize/overweight surcharges, or security deposits assessed after dispatch. You'll receive a detailed email with the exact amount, reason, and a secure payment link.
Customs duty is a mandatory government-imposed tax on imported goods, assessed by the destination country's customs authority based on the type and declared value of goods. As the recipient, you are legally responsible for paying it. This fee is paid directly to the government and cannot be waived by any shipping company.
Storage fees apply when a package remains at one of our facilities beyond the standard holding period — typically due to unpaid customs duties, failed delivery attempts, or unresolved shipment issues. Fees accrue daily from the end of the standard holding period.
Payment due dates are specified in your payment notification email — typically 7–14 days from notification. Failing to pay by the due date may result in additional storage charges or, in extreme cases, return or disposal of the shipment.
Cryptocurrency payments require blockchain confirmation — typically 10–60 minutes depending on the network and congestion. If your shipment remains on hold after 2 hours, contact support with your transaction ID (hash) and we'll verify and apply it manually within 1 hour.
Yes. All payments are processed through our encrypted, secure payment system using industry-standard security protocols. We never store payment credentials on our servers. Cryptocurrency transactions are verified on-chain, providing an additional layer of security and transparency.
Customs duties and government-mandated fees are non-refundable as they are paid to government authorities. Service fees may be eligible for refund in specific circumstances. Contact our support team to discuss your case.
We offer Express International (2–5 business days) for time-sensitive shipments and Standard International (7–14 business days) for cost-effective delivery. We also provide special handling for fragile, high-value, oversized, and temperature-sensitive items.
Standard shipments can be up to 70 kg and within standard courier dimensions. Oversized or overweight shipments are handled under our special freight services with a separate quotation. Contact support for specifications and pricing.
We ship to most countries and territories worldwide — over 220 destinations. Coverage is subject to destination-country regulations and current service availability. Contact our support team if you're unsure about a specific destination.
Yes. Basic liability coverage is included with all shipments. Enhanced insurance is available for high-value items and provides full coverage against loss, theft, or damage during transit. Fees are calculated as a percentage of the declared value.
When your shipment arrives in the destination country, customs authorities inspect it, verify declared contents and value, and assess applicable duties. Once duties are paid and paperwork is approved, the shipment is released for final delivery. This is mandatory for all international shipments.
Most shipments clear customs within 1–3 business days. Complex shipments or those requiring additional documentation may take 5–10 business days. During peak seasons (Christmas, national holidays), delays are common globally.
In virtually all countries, the recipient (importer) is legally responsible for paying customs duties imposed by their own government. This is a legal requirement that no shipping company can override. We will notify you as soon as duties are assessed.
Check your email for a notification from us outlining what is required (payment, documentation, or both). Follow the provided instructions. If you need assistance communicating with customs or are unsure what to do, submit a support ticket and our customs team will assist directly.
If your shipment arrives damaged, submit a support ticket immediately (within 48 hours of delivery). Include your tracking number, clear photographs of the damage (both packaging and contents), and a description of the items. Our claims team will respond within 2 business days.
If tracking hasn't updated in more than 5 business days and your shipment is past its estimated delivery date, contact support immediately. We'll launch a full trace investigation. Most shipments are located within 3–5 business days. If confirmed lost, our claims process will begin.
Compensation depends on declared value and insurance coverage selected. Basic coverage provides limited liability. Enhanced insurance covers up to the full declared value. Our support team will walk you through your entitlement when you submit a claim.
The fastest way is to submit a support ticket on our website. You can also use the AI chat assistant at the bottom of every page for instant answers about your shipment, payments, and common questions. Our team operates 24/7.
Most tickets receive a response within 2–6 hours during business hours. For urgent matters (payment confirmations, customs deadlines), we typically respond within 1–2 hours. You'll receive an email confirmation immediately after submitting your ticket.
Yes, absolutely. No account or registration is required. Simply enter your tracking number on our homepage to access full tracking information instantly.
Yes. All data transmitted to and from our website is encrypted using SSL/TLS. We implement access controls, regular security audits, and do not sell your personal data to third parties. See our Privacy Policy for full details.
Cryptocurrency transactions are irreversible once confirmed on the blockchain. Always double-check the wallet address before sending — use the copy button to avoid errors. If you have sent funds to the wrong address, contact support immediately. Recovery is generally not possible, but we'll do our best to assist.
We collect only what's necessary to process your shipment: names, addresses, email, phone, and shipment details. This data is used solely for logistics, support, and legal compliance. We never sell your personal data. Full details are in our Privacy Policy.
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